Entry 05 · Juragan Arang
An inquiry is a working brief, not an order.
Use the first exchange to identify the goods and the open questions. Keep the proposed purchase distinct from your customer’s forecast.
What belongs in the first message
- The customer channel and intended use.
- Lump charcoal, briquettes, or an undecided product.
- An expected quantity with its unit.
- The packing request and destination.
- Required timing and any sample questions.
Ask for a defined delivery scope
Make clear which receiving point the inquiry refers to and whether onward distribution is part of your own plan. Ask sales to state the proposed scope instead of assuming that every stage is included.
This notebook does not establish a route, dispatch date, or shipping arrangement. Those details need a written answer for the actual inquiry.
Keep the agreed version
Retain the quotation and the changes accepted by both parties. Check the payment beneficiary against formal documents before proceeding.
Agree how quantity and packing condition will be recorded at receipt. A clear reference helps you raise a specific discrepancy instead of reopening the entire buying conversation.